May 2012 Survey
Survey introduction
The May 2012 survey was the seventh survey carried out using a format where individual cleanroom users were asked about their view on various parts of using DTU Danchip's facilities and in particular the cleanroom facilities.
The questionaire was send to 181 registered users (based on the logging of cleanroom use) unfortunately 4 of the e-mail adresses was obsolete and thus the mails bounced, which brought the total number of potential answers to 177 . In total 42 persons answered the questionaire which means an answer fraction of 24% regardless of whether or not the bounces should be included in the total.
This page deals with the comments given as part of the questionaire. Danchip values this feedback highly.
Comments
The comments appear here as they were written in the feedback field of the questionaire. In a few cases they have been anonymized or the worst spelling mistakes corrected.
Comment 1
LabAdviser is often outdated, especially equipment lists.
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Comment 2
Lesker Sputter system has been found often extensively booked for many full days in a row.
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Comment 3
The labmanager change-over such have been postponed to a point where the software was better tested. Else wise I'm very satisfied with Danchip.
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Comment 4
Could be better to supply accessories like wafer boxes in the changing room more regularly.
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Comment 5
It happens quite often when equipment that I need to use is down. Performance of III-V Spinner, III-V Aligner,III-V ICP is not always good.
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Comment 6
I very much appreciate the friendliness and positive attitude of the Danchip personal, thank you! These small points could be improved: - It would be nice if one could start using a machine in LabManager by clicking on the booking again - It happened quite often to me that the wafer and 250Coven excel-files could only be used in read-only mode
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Comment 7
There are more dryer machines required in old part cleanroom. For example, lithography cleanroom 3. It's better to have a guide map in labmanager for easier finding some machines location.
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Comment 8
Had some issues with the new labmanager, but it has been solved now.
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Comment 9
The PECVD1 machine has been something wrong for a long time. Since it is too old, is it possible to consider to by a new one? Or put more than one PECVD system as clean machine?
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Comment 10
I can always get help, and equipment is usually not out of function for very long.
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Comment 11
Der går typisk for lang tid fra man kontakter Danchip (eks. træning, processflow etc) og før man får svar.Labadviser burde blive ajourført noget oftere, hvis det skal kunne bruges som en ordentlig hjælp til fabrikationen.
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Comment 12
Especially the employees must be congratulated on an excellent level of cooperation and guidance.
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Comment 13
I appreciate the accommodating attitude of the DANCHIP staff.
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Comment 14
Make it easier to come in contact with staff regarding equipment training.
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Comment 15
The new LabManager is nice, but I mis a couple of old functions, such as start machine from booking and change time interval for machine if you forget to log on or off when you use it.
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Comment 16
If equipment is down, normally you have to ask if you want to know, when it is expected to be up again. Even if you are not sure, when exactly the equipment will be operational again, it is nice to set a 2 sentence update on labManager. 1. Description of the problem 2. How it is going to be solved, if external help e.g. shipping of supplies is needed, time estimate (best - worst). Thanks to all staff members, that are really helpfull and very open to questions!
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Comment 17
The helpfullness of the staff is excellent, also in training (my student came to me praising the training, that she get in the last two weeks). Sometimes the KS aligners are overbooked. The Plasma Asher (in the lithography room) could also have a booking calender.
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