May 2014 Survey
Survey introduction
The May 2014 survey was the 11th survey carried out using a format where individual cleanroom users were asked about their view on various parts of using DTU Danchip's facilities and in particular the cleanroom facilities.
The questionaire was send to 290 registered users (based on the logging of cleanroom use) unfortunately 10 of the e-mail adresses was obsolete and thus the mails bounced, which brought the total number of potential answers to 280 . In total 56 persons answered the questionaire which means an answer fraction of 19% regardless of whether or not the bounces should be included in the total.
This page deals with the comments given as part of the questionaire. Danchip values this feedback highly.
Comments
The comments appear here as they were written in the feedback field of the questionaire. In a few cases they have been anonymized or the worst spelling mistakes corrected.
Comment 1
I might have been unlucky but last week lesker system was an hell. Also, is becoming a bottleneck since booking is done with 2-3 weeks advance.
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Comment 2
It is really difficult to give meaningful satisfaction points for such overall statements. For example, I think the availability and performance of optical microscopes are absolute crap, whereas the availability and performance of Electron Microscopes are quite good. Unfortunately, I use optical microscopes more than I use electron microscopes.
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Comment 3
When a problem arises within the cleanroom, the chances are low to be able to get in contact with the responsible personnel by calling on the phone. When the staff are found/present, they are otherwise very helpful. Could be very helpful to know where staff are (both within and outside the cleanroom) and/or if they are at Danchip that day.
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Comment 4
I have two points to make: 1) A good photo-studio setup for taking images of wafers in the cleanroom would be highly appreciated. 2) It is not on your list, but Labmanager is from a user perspective not optimal. .
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Comment 5
Countinuous problems and non availability of e-beam machine. Due to the countinuous problems one loses the priority since the machine is quite booked and there is no other way to expose in the weekend if one needs to load the sample just a few hours before the exposure. Still some issues with wild booking and cancellation for SEM ZeissCountinuous problems and non availability of e-beam machine. Due to the countinuous problems one loses the priority since the machine is quite booked and there is no other way to expose in the weekend if one needs to load the sample just a few hours before the exposure. Still some issues with wild booking and cancellation for SEM Zeiss.
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Comment 6
Some equipment is heavily booked.The manual spinner is not completely horisontal, but I don't think that is changeable.
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Comment 7
Many of the machine down-times have been poorly described and especially expected ready dates have been wrong. It is not Danchip's fault if a machine fails, but, as a user, I would prefer that the expected ready dates were more reliable.
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Comment 8
Implement a function in labmanager, to minimize the amount of status mail to users in the cleanroom. Make a function available, so the user can write user status and changes (such as "I'm done with the machine early") directly in labmanager. The mail pressure and number of mail that do not concern the far amount of user, is too large! :-).
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Comment 9
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