March 2010 Survey

Survey introduction

The March 2010 survey was the second survey carried out using a format where individual cleanroom users were asked about their view on various parts of using DTU Danchip's facilities and in particular the cleanroom facilities.
The questionaire was send to 120 registered users (based on the logging of cleanroom use) unfortunately 3 of the e-mail adresses were obsolete and thus the mails bounced, which brought the total number of potential answers to 117. In total 29 persons answered the questionaire which means an answer fraction of 25% or 24% (depending on whether or not the bounces should be included in the total).
This page deals with the comments given as part of the questionaire. Danchip values this feedback highly.

Comments

The comments appear here as they were written in the feedback field of the questionaire. In a few cases they have been anonymized or the worst spelling mistakes corrected.

Comment 1

Måske i kunne sende ud på cleanroom users mail listen, om der er noget af personalet der er væk i dag. Så man ved det inden man går over og leder efter dem

Action:
Danchip comments: We agree that having an overview of the Danchip staff would be useful information for our customers. We have therefore decided to implement a system giving this information to our customers – the first step is to find a suitable system sharing this information. As soon as the system is up running all our customers will be informed.

Comment 2

More storage room would be appreaciated

Action: Planning steps to make more shelf space active
Danchip comments: As Danchip sees the matter there is a need for space for placing work in progress. From our point of view a lot of the shelf space in the cleanroom is just used for passive storage. This is not what we want because it clutters the cleanroom and adds to the particle count in the cleanroom. What we will be doing in the future is to make some storage space available in the basement and take initiatives to make the shelves in the cleanroom more active. The way we approach this is that as soon as we know the proper way to register the shelves we will be charging for the rent of shelves on a monthly basis (650 kr per month per shelf meter). We hope that this will help encourage users to remove boxes which do not contain work in progress.

Comment 3

I would like to add that the cleanroom technicians are very good at informing about expected downtime of specific equipment

Danchip comments: Thank you.

Comment 4

This seems to be an unfortunate time to ask for this survey. The EVG NIL has been down several times in the last few weeks. The E-beam writer is out of action for an extended period.

Action:
Danchip comments: FJ

Comment 5

It would be nice if there were always disposable pipettes available in the yellow room

Action:
Danchip comments: AJOE

Comment 6

Generally things are fine, but there is a disproportionate amount of bad luck in Danchip.

Action:
Danchip comments: JHUB

Comment 7

Most of the equipment that I am using is having somewhat varying performance. The danchip staff has help a lot, but I am still loosing a lot of time on redoing stuff due to humidity, gas and other problems.

Action:
Danchip comments: JVE, AJOE

Comment 8

The "unsatisfied" of the cleanroom conditions derives mainly from the III-V part. A lot of people is using it as the "dirty" part and that is not a good practice. Also, the Eppendorf pipettes that are there should be taken more care of.

Danchip comments: The III-V parts should definately not be considered "dirty" - in fact the devices processed in the III-V lab are among the devices with the highest requirements on cleanliness. Due to historical reasons the III-V spinner has been used for a variety of jobs, however other spinners (SSE Maximus and Polymer spinner) should be used instead.

Comment 9

It would be useful to have these kind of pipettes [Eppendorf-red.] also for other spinners and/or processes.

Action:
Danchip comments: AJOE

Comment 10

I think the survey is missing something between satisfied and unsatisfied. I cannot say I am unsatisfied with any of the items, but I will also say that satisfied is a strong word for some.

Action: No action
Danchip comments: It is a deliberate choice to leave out the 'neutral' answer in the middle. Your feedback has been received, but at the moment it will not lead to any changes in the questionaire.

Comment 11

Regarding the helpfulness of the staff, I will say that all Danhip personnel is very helpful when it comes to small problems in the cleanroom with a machine or a process but if there is a persistent problem it is often less easy to get help on a long term basis.

Action: No action
Danchip comments: This is quite unfortunate. Danchip does strive to assist on all the timescales and sizes of problems that we can. You are always welcome to drop by the offices of Jörg Hübner, Flemmening Jensen or Anders Jorgensen should you have any kind of comment or issue you wish to bring up. You are also welcome to send a mail to the "Suggestion@danchip.dtu.dk" and then your question/comment/suggestion will be received by a wider group of people.

Comment 12

Most of technicians come early and leave early. Sometimes it is difficult to get help after 15:00.

Action: No action
Danchip comments: Yes it is correct that most technicians come early and leave early. This is not a deliberate choice from Danchip's management's side but we do se a couple of positive outcomes of the present situation: 1. We are better able to do service and maintenance when there are few users. 2. The Danchip employees work flexible hours and that gives a higher job satisfaction.

Comment 13

New terminals: On one hand it is very nice that we can log on to the WIN domain and have access to our network drives for note taking, data collection, etc. On the other hand it makes it very cumbersome to fill out the different log books, log on to equipment, etc. as it takes around 15-20 sec to log on to a terminal and further log on to labmanager or find a logbook. It was much faster when there were just laptops standing around, always with a browser and logbook open.

Action:
Danchip comments: JHUB

Comment 14

It is impossible to comment on the two first items - the answer would be different for each piece of equipment in Danchip.

Action:
Danchip comments: JVE

Comment 15

When you send out a notification that the cleanroom is closed for a certain time (e.g. the recent gas line updates), it is important that you open the cleanroom at the given time, or at least that you send a timely update that the work is delayed, and you have a new expected opening time.

Action:
Danchip comments: JVE

Comment 16

We get lots of e-mail stating that some piece of equipment is ready for use. Unfortunately, we never get e-mails when the equipment goes out of use - a piece of information which is at least as valuable for the users although it might not be as pleasant for Danchip. Also, the "Descriptions" given when the equipments get "ready for use" are most often complete nonsense and/or useless. Here is an example.
---
The status of PECVD1 has been changed to "Ready to use" with the description:

ready

Reported by:
XXX
---
It does not tell me anything about, what XXX did, or what was wrong in the first place. If we should get any mails, when the equipment changes status, we should get e-mails every time it changes status. Or even better, it should be possible to choose in labmanager, which notifications, you want to receive. Even better yet would be, if you automatically got notifications for equipment, where you have future bookings but not otherwise.

Action:
Danchip comments: JVE

Comment 17

Another thing that does not really fit anywhere else - There is no unique ID for each piece of equipment. For instance; we were looking in labmanager and saw that a spin dryer was out of use. However, even with the help of Yvonne, we were not able to identify which spin dryer, it was. Each machine should have a unique ID written on the machine, and it should be written in labmanager as well.

Action:
Danchip comments: JVE

Comment 18

It would be beneficial, if there was a computer screen next to each machine that just showed its status in labmanager (ready, limited use or out of use). It would save us all from lots of nasty surprises.

Action:
Danchip comments: JVE

Comment 19

Big need for a SEM outside of the cleanroom!!!

Action: Disussing further with the current occupier of the room where the SEM will be located
Danchip comments: Danchip fully acknowledges this request. We are actually uin the situation that we have a spare SEM and we also know where it will be placed. The problem is that at the moment the room is occupied by a DTU department. We are trying to see if we can reach a useable solution with them, beacuse we also want the SEM up and running.

Comment 20

I have hard time to fill the form - I cannot give general statements. There are pieces of equipment that I am very satisfied with and some staff that is excellent and some that are not! This means that "No opinion" means I cannot generalize. If this was anonymous I would be happy to provide details.

Action: No action
Danchip comments: Thank you for your feedback. Danchip has choosen the "identifiable" format deliberately, we have found that it makes it much easier to discuss specific details of certain feedback comment if we actually know who to talk to. We have choosen to keep the number of questions down which leads to more general categories but we have valued the low time needed for answering higher than the additional information which could be gained from more detailed questions.