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| In order to get the quickest response to training requests, process approvals, questions etc. please use the following mailboxes to Danchip Customer Support.
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| Send an e-mail to:
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| *For '''process flow review''': '''[mailto:process_flow@danchip.dtu.dk process_flow@danchip.dtu.dk]'''. More about process flow review [[Process_flow_approval|'''here''']]
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| *For '''training''' on equipment and processes: '''[mailto:training@danchip.dtu.dk training@danchip.dtu.dk]'''
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| *For '''mask order and design review''': '''[mailto:mask@danchip.dtu.dk mask@danchip.dtu.dk]'''. More about mask design [[Making_Mask_design|'''here''']]
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| *For '''metal wishes''':
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| **Lesker: '''[mailto:metal@danchip.dtu.dk?Subject=Lesker%20Metal%20Wishes&body=I%20would%20like%20the%20following%20metals%20in%20the%20Lesker%20from%20the%20period%20starting%20on%20Thursday%20DD%20MMM%20YYYY: metal@danchip.dtu.dk''' (Subject: Lesker Metal Wishes)]. - See current and future materials here: [http://labmanager.danchip.dtu.dk/machine/machine_log.php?type=status&id=244&status=1&name=Sputter-System%28Lesker%29 Lesker status log]
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| **Alcatel: '''[mailto:metal@danchip.dtu.dk?Subject=Alcatel%20Metal%20Wishes&body=I%20would%20like%20the%20following%20metals%20in%20the%20Alcatel%20from%20the%20period%20starting%20on%20Tuesday%20DD%20MMM%20YYYY: metal@danchip.dtu.dk''' (Subject: Alcatel Metal Wishes)]. - See current materials here: [http://labmanager.danchip.dtu.dk/machine/machine_log.php?type=status&id=20&status=2&name=Alcatel Alcatel status log]
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| *For '''commercial offers etc.''' (mostly companies and external customers): '''[mailto:sales@danchip.dtu.dk sales@danchip.dtu.dk]'''
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| *For '''all other inquiries or if you are in doubt''': '''[mailto:danchipsupport@danchip.dtu.dk danchipsupport@danchip.dtu.dk]'''
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In order to get the quickest response to training requests, process approvals, questions etc. please use the following mailboxes to DTU Nanolab (formerly known as Danchip).
| Subject
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Email
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Description
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| Training and Process Flow
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training@nanolab.dtu.dk
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All requests regarding equipment training and process flows. Please add your Name to the subject line.
Note: Requests are commonly answered within 2 workdays.
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| E-beam training
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e-beam@nanolab.dtu.dk
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Requests regarding training on JEOL JBX-9500FSZ or Raith Eline e-beam systems. Please study the material on the EBL Labadviser pages beforehand.
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| E-beam Cassette loading
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e-beamload@nanolab.dtu.dk
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Requests regarding cassette loading on JEOL JBX-9500FSZ.
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| General inquiries
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nanolabsupport@nanolab.dtu.dk
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Inquiries related to machines, cleanroom access, Mask review, tool changes, and others. Please add your Name to the subject line.
Note: Requests are commonly answered within 2 workdays.
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| Metal Wishes
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metal@nanolab.dtu.dk
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Requests for change of metal in Thin Film Deposition equipment.
See current and future materials in statuslog of the respective machines.
Lesker - status log
E-Beam Evaporator (Temescal) - status log
E-Beam Evaporator (10-pockets) - status log
Sputter-System Metal-Oxide(PC1) - status log
Sputter-System Metal-Nitride(PC3) - logbook
For requests regarding Wordentec, please contact the Thin Film group directly.
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| Gas-related Requests
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DCH-Gas@nanolab.dtu.dk
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All topics gas-related (issues, information regarding ordering, delivery, changing etc). Mostly for internal DTU Nanolab use.
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| LabAdviser Mailbox
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labadviser@nanolab.dtu.dk
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Any questions or feedback to LabAdviser.
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| Commercial Inquiries
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sales@nanolab.dtu.dk
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For all inquiries regarding in-sourcing, commercial applications, rent of cleanroom space, etc
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