Template:DanchipInfo: Difference between revisions

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In order to get the quickest response to training requests, process approvals, questions etc. please use the following mailboxes to Danchip Customer Support.


*For '''process flow review''': '''[mailto:process_flow@danchip.dtu.dk process_flow@danchip.dtu.dk]'''. More about process flow review [[Process_flow_approval|'''here''']]
In order to get the quickest response to training requests, process approvals, questions etc. please use the following mailboxes to DTU Nanolab (formerly known as Danchip).<br />
*For '''training''' on equipment and processes: '''[mailto:training@danchip.dtu.dk training@danchip.dtu.dk]'''
 
*For '''mask order and design review''': '''[mailto:mask@danchip.dtu.dk mask@danchip.dtu.dk]'''. More about mask design [[Photolithography/Making Mask design|'''here''']]
{| border="2" cellspacing="0" cellpadding="10" align="left"
*For '''metal wishes''':  
|-
**Lesker: '''[mailto:metal@danchip.dtu.dk?Subject=Lesker%20Metal%20Wishes&body=I%20would%20like%20the%20following%20metals%20in%20the%20Lesker%20from%20the%20period%20starting%20on%20Thursday%20DD%20MMM%20YYYY: metal@danchip.dtu.dk''' (Subject: Lesker Metal Wishes)]. - See current and future materials here: [http://labmanager.danchip.dtu.dk/machine/machine_log.php?type=status&id=244&status=1&name=Sputter-System%28Lesker%29 Lesker status log]
| style="background:silver; color:black" | '''Subject'''
**Alcatel: '''[mailto:metal@danchip.dtu.dk?Subject=Alcatel%20Metal%20Wishes&body=I%20would%20like%20the%20following%20metals%20in%20the%20Alcatel%20from%20the%20period%20starting%20on%20Tuesday%20DD%20MMM%20YYYY: metal@danchip.dtu.dk''' (Subject: Alcatel Metal Wishes)]. - See current materials here: [http://labmanager.danchip.dtu.dk/machine/machine_log.php?type=status&id=20&status=2&name=Alcatel Alcatel status log]
| align="center" style="background:silver; color:black" | '''Email'''
*For '''tool change''' on Polymer Injection Molding machine: '''[mailto:toolchange@danchip.dtu.dk toolchange@danchip.dtu.dk]'''
| align="center" style="background:silver; color:black" | '''Description'''
*For '''commercial offers etc.''' (mostly companies and external customers): '''[mailto:sales@danchip.dtu.dk sales@danchip.dtu.dk]'''
|-
*For '''all other inquiries or if you are in doubt''': '''[mailto:danchipsupport@danchip.dtu.dk danchipsupport@danchip.dtu.dk]'''
 
|-
| style="background:WhiteSmoke; color:black" | '''Training and Process Flow'''
| align="center" style="background:WhiteSmoke; color:black" | [mailto:training@nanolab.dtu.dk training@nanolab.dtu.dk] <BR> Subject: [name] [subject]
| style="background:WhiteSmoke; color:black" | All requests regarding equipment training and process flows. Please add your Name to the subject line.<BR><BR> <i>Note: Requests are commonly answered within 2 workdays. </i>
|-
 
|-
| style="background: LightGrey; color:black" | '''E-beam training'''
| align="center" style="background: LightGrey; color:black"  | [mailto:e-beam@nanolab.dtu.dk e-beam@nanolab.dtu.dk]
| style="background: LightGrey; color:black" | Requests regarding training on JEOL JBX-9500FSZ or Raith Eline e-beam systems. Please study the material on [[Specific Process Knowledge/Lithography/EBeamLithography|the EBL Labadviser pages]] beforehand.
|-
 
|-
| style="background:WhiteSmoke; color:black" | '''E-beam Cassette loading'''
| align="center" style="background:WhiteSmoke; color:black" |  [mailto:e-beamload@nanolab.dtu.dk e-beamload@nanolab.dtu.dk]
| style="background:WhiteSmoke; color:black" | Requests regarding cassette loading on JEOL JBX-9500FSZ.
|-
 
|-
| style="background: LightGrey; color:black" |  '''General inquiries'''
| align="center" style="background: LightGrey; color:black"  | [mailto:nanolabsupport@nanolab.dtu.dk nanolabsupport@nanolab.dtu.dk] <BR> Subject: [name] [subject]
| style="background: LightGrey; color:black"  | Inquiries related to machines, cleanroom access, Mask review, tool changes, and others.  Please add your Name to the subject line. <BR><BR> <i>Note: Requests are commonly answered within 2 workdays. </i>
|-
 
|-
| style="background:WhiteSmoke; color:black" | '''Metal Wishes'''
| align="center" style="background:WhiteSmoke; color:black" |  [mailto:metal@nanolab.dtu.dk metal@nanolab.dtu.dk]
| style="background:WhiteSmoke; color:black"  | Requests for change of metal in Thin Film Deposition equipment. <BR> See current and future materials in statuslog of the respective machines.
 
<BR>
[http://labmanager.dtu.dk/function.php?module=Machine&view=log&mach=244&type=status Lesker - status log]
<BR>
[http://labmanager.dtu.dk/function.php?module=Machine&view=log&mach=429&type=status E-Beam Evaporator (Temescal) - status log]
<BR>
[https://labmanager.dtu.dk/function.php?module=Machine&view=log&mach=511&type=status E-Beam Evaporator (10-pockets) - status log]
<BR>
[https://labmanager.dtu.dk/function.php?module=Machine&view=log&mach=441&type=status Sputter-System Metal-Oxide(PC1) - status log]
< BR>
[https://labmanager.dtu.dk/function.php?module=Machine&view=log&mach=442&type=status Sputter-System Metal-Nitride(PC3) - logbook]
<BR><BR> <i>For requests regarding Wordentec, please contact the Thin Film group directly.</i>
|-
 
|-
| style="background: LightGrey; color:black" |  '''Gas-related Requests'''  
| align="center" style="background: LightGrey; color:black" |    [mailto:DCH-Gas@nanolab.dtu.dk DCH-Gas@nanolab.dtu.dk]
| style="background: LightGrey; color:black" |    All topics gas-related (issues, information regarding ordering, delivery, changing etc). Mostly for internal DTU Nanolab use.
|-
 
 
|-
| style="background:WhiteSmoke; color:black" |  '''LabAdviser Mailbox'''
| align="center" style="background:WhiteSmoke; color:black" | [mailto:labadviser@nanolab.dtu.dk labadviser@nanolab.dtu.dk]
| style="background:WhiteSmoke; color:black" | Any questions or feedback to LabAdviser.
|-
 
|-
| style="background: LightGrey; color:black" |  '''Commercial Inquiries'''
| align="center" style="background: LightGrey; color:black" |  [mailto:sales@nanolab.dtu.dk sales@nanolab.dtu.dk]
| style="background: LightGrey; color:black" |  For all inquiries regarding in-sourcing, commercial applications, rent of cleanroom space, etc
|-
|}

Revision as of 15:30, 8 May 2024

In order to get the quickest response to training requests, process approvals, questions etc. please use the following mailboxes to DTU Nanolab (formerly known as Danchip).

Subject Email Description
Training and Process Flow training@nanolab.dtu.dk
Subject: [name] [subject] 		All requests regarding equipment training and process flows. Please add your Name to the subject line.

Note: Requests are commonly answered within 2 workdays.
E-beam training e-beam@nanolab.dtu.dk Requests regarding training on JEOL JBX-9500FSZ or Raith Eline e-beam systems. Please study the material on the EBL Labadviser pages beforehand.
E-beam Cassette loading e-beamload@nanolab.dtu.dk Requests regarding cassette loading on JEOL JBX-9500FSZ.
General inquiries nanolabsupport@nanolab.dtu.dk
Subject: [name] [subject] 		Inquiries related to machines, cleanroom access, Mask review, tool changes, and others. Please add your Name to the subject line.

Note: Requests are commonly answered within 2 workdays.
Metal Wishes metal@nanolab.dtu.dk Requests for change of metal in Thin Film Deposition equipment.
See current and future materials in statuslog of the respective machines.


Lesker - status log
E-Beam Evaporator (Temescal) - status log
E-Beam Evaporator (10-pockets) - status log
Sputter-System Metal-Oxide(PC1) - status log < BR> Sputter-System Metal-Nitride(PC3) - logbook

For requests regarding Wordentec, please contact the Thin Film group directly.

Gas-related Requests DCH-Gas@nanolab.dtu.dk All topics gas-related (issues, information regarding ordering, delivery, changing etc). Mostly for internal DTU Nanolab use.
LabAdviser Mailbox labadviser@nanolab.dtu.dk Any questions or feedback to LabAdviser.
Commercial Inquiries sales@nanolab.dtu.dk For all inquiries regarding in-sourcing, commercial applications, rent of cleanroom space, etc
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